Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for delivery?
All orders are vacuum-sealed for maximum freshness and shipped in insulated, temperature-controlled boxes with gel ice packs to ensure your meat arrives in perfect condition.
Where do you source your livestock from?
We partner exclusively with sustainable, ethical farms that prioritize pasture-raising and high animal welfare standards. Most of our beef is grass-fed and finished without added hormones.
Can I track my delivery in real-time?
Yes, once your order is dispatched from our butchery, you will receive a tracking link via email and SMS to monitor its journey to your doorstep.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or quality, please contact us within 24 hours of delivery for a full refund or replacement.
Do you offer custom cuts or bulk orders?
Absolutely. If you have a specific request for a particular cut or require a large quantity for an event, please contact our master butcher directly via our contact page.
Is your meat fresh or frozen when it arrives?
Most of our products are shipped fresh and have never been frozen, allowing you to either cook them immediately or freeze them yourself for later use.