Returns & Exchanges

At Feather and Bone Butchery, we take pride in the quality of our premium meats and perishable goods; however, due to the food-safety nature of our products, all sales are final once they leave our temperature-controlled environment. If you notice a quality issue or an error with your order, please contact us within 24 hours of delivery so we can provide a resolution.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your delivery immediately upon arrival to ensure all items are present and meet our freshness standards.

• 2.
  Document Issues

  In the rare event of damage or incorrect items, take clear photographs of the product and the packaging labels as evidence.

• 3.
  Contact Our Team

  Email our customer service department within 24 hours of receipt with your order number and the photos of the items in question.

• 4.
  Resolution Process

  Our butchers will review your claim and, if approved, we will issue a store credit or arrange for a replacement item to be sent in your next delivery.